Privacy Policy

Your privacy matters

This Privacy Policy explains what information is collected, how it is used, and how it is protected when you visit The Turning Tides Project website, download a resource, purchase a product, join our email list, or contact us.

What we collect

We may collect personal information such as:

• Your name
• Your email address
• Purchase details
• Any information you choose to share with us

How your information is collected

We may collect your information when you:

• Download a free resource
• Purchase a digital product
• Join our email list
• Contact us directly
• Browse or interact with our website

How your information is used

Your information may be used to:

• Deliver your downloads and purchases
• Send emails, updates, and helpful resources
• Improve our products, services, and website
• Respond to enquiries and customer support requests

If you download a resource or make a purchase, you may receive emails from The Turning Tides Project. You can unsubscribe at any time by clicking the unsubscribe link in any email.

Third-party services

We use trusted third-party platforms to help run this business, including services such as:

• Mailchimp (email marketing)
• Stripe (payment processing)
• Google Drive (file hosting and delivery)

These providers may collect, store, or process your information on our behalf to deliver services.

How your information is stored

Your information is stored securely using trusted third-party platforms. Some of these providers may store or process data outside Australia. By using this website, downloading resources, or purchasing products, you acknowledge that your information may be transferred, stored, or processed overseas. We take reasonable steps to protect your information; however no online system can be guaranteed to be completely secure.

Sharing your information

We do not sell, rent, or trade your personal information. Your information will only be shared where necessary to operate this business, such as processing payments, sending emails, or delivering digital products.

Cookies and website tracking

This website may use cookies and similar technologies to improve your browsing experience and understand how visitors use the site.

These tools may help us analyse website traffic, improve website performance, and better understand what content is most helpful.

You can usually disable cookies through your browser settings if you prefer.

Data retention

We only keep your personal information for as long as necessary to:

• Provide products or services for you
• Meet legal, tax, or accounting obligations
• Improve our business and customer experience

Your rights

You may request to:

• Access the personal information we hold about you
• Correct or update your information
• Request deletion of your personal information where appropriate
• To make a request, please contact us using the details below.

Contact

If you have any questions about this Privacy Policy or how your information is handled, you can contact:

hello@turningtidesproject.com

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, or legal requirements.

The most current version will always be available on this website.